Patchs

You can submit non-urgent requests on PATCHS between 8am and 6:30pm Mon-Fri. This includes routine appointments, medication queries, and admin tasks — please use the ‘admin query’ option for these.
PATCHS is available for non-urgent requests between 8am and 6:30pm Mon-Fri. 

PATCHS is not available for URGENT requests.

Once a PATCHs is submitted you will receive a text message acknowledgement from the Practice that your request will be actioned by the Practice within three working days. 

South Bank Surgery
Safe surgeries

We are delighted to enable British Sign Language users to contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions.

The InterpretersLive! service is available on-demand. You can also pre-book BSL Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform of your choice.

InterpretersLive! Connect to a BSL interpreter

Page last reviewed: 02 October 2026
Page created: 27 October 2025